TERMS & CONDITIONS

The following terms and conditions apply between you and eThnoPur (hereinafter “eThnoPur”, or “we/us”

1. Conclusion of Contract

1.1 Our product presentation in our online shop solely represents a non-binding invitation for you to purchase merchandise from us.

1.2 By sending your order, you submit a binding offer to conclude a sales contract with us.

1.3 We accept your offer by delivering the merchandise. The automatically generated order confirmation e-mail does not constitute acceptance of your offer. It merely documents the fact that we have received your order. We decide at our own discretion whether we will accept an order or not. We will notify you immediately should we not intend to carry out your order.

1.4 We only sell our merchandise to end consumers who are 18 years of age or older and only in standard commercial quantities.

1.5 The ordering process in our online shop comprises 3 steps. In the first step you select the desired merchandise. In the second step you have the option of registering an account with us. The third step allows you to enter the invoice and delivery address and select the desired payment method. When this process is complete you will be able to place your order with us.

2. Delivery/Shipping Costs

2.1 The delivery costs are included in the purchase price; currently, we do not apply additional charges for shipment. Please note that depending on your location, import tax may apply (for more information on import tax, please follow this link).

2.2 Orders are dispatched 1 to 3 working days after the order date, provided there are no problems with your details (credit check, ID check).

3. Pricing and Payment Methods

3.1 The prices listed at the time the order is placed apply. All prices include legally applicable sales tax.

3.2 Merchandise may be paid for using one of the methods suggested in the order process under the Terms and Conditions outlined therein. Regardless of the result of the review of your data (identity verification and creditworthiness check), we reserve the right to exclude certain methods of payment.

4. Reservation of Title

The merchandise remains our property until it is paid in full.

5. Right of withdrawal 

5.1 Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire fourteen days from the day on which you acquire physical possession of the goods.

During this period you are to treat the product, its packaging and any accpompanying informational leaflets, brochures or envelopes with care. You will only unpack or use the product as far as necessary in order to be able to assess whether you wish to retain the product. If you wish to exercise your right of withdrawal, you shall then return the product to us, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that we provide.

You can exercise your right of withdrawal by informing us with an unequivocal statement (e.g. a letter sent by post, fax or e-mail) about your decision to withdraw from this contract, or by returning the goods to us.

5.2 Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you. The reimbursement will be carried out without undue delay and in any event not later than 14 days from the day on which we receive the goods you returned. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

We may withhold reimbursement until we have received the goods to be returned.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

We will bear the cost of returning the goods.

5.3 Exclusion from the right of withdrawal

We can preclude you from having a right of withdrawal. The preclusion of the right of withdrawal is only valid if we clearly state this fact when making the offer. Preclusion from the right of withdrawal is only possible for products that have been created by us in accordance with your specifications.

6. Copyright and Trademark

All of the contents of the website, including texts, graphics, photos, images, videos, sounds, illustrations and software are our property or the property of affiliated companies, licensees and/or content providers. This content is protected by copyright and other laws. It may only be used with our express consent.

All trademarks used on the website are our trademarks provided nothing to the contrary is stated. They may not be used without our prior written approval.

7. Guarantee

We guarantee that our products fulfill the specifications stated in the offer. We guarantee that our products are reasonably fit for all the purposes for which products of the kind are commonly supplied. You can request a repair or replacement for eThnoPur products which turn out to be faulty. We will repair your product or replace it with a product of identical or similar characteristics. If the product cannot be repaired or replaced within a reasonable time or without inconvenience, you may request a refund or price reduction. Refunds, if authorised, will usually be made using the same method originally used by you to pay for your purchase.

This guarantee is given to the original purchaser of the eThnoPur product and is not transferable.

A guarantee arrangement offered by us does not affect your rights and claims under law.

8. Contact Details

We will assist you with any questions regarding orders or complaints or any other concern or suggestion. You can contact us either via email (info@ethnopur.com).

PRIVACY POLICE

What we collect

We may collect the following information:

  • name
  • contact information such phone number and e-mail address
  • demographic information such as postcode, preferences and interests
  • other information relevant to offers or customer surveys

For the exhaustive list of cookies we collect see the List of cookies we collect section.

How we use the data we gather:

Your information helps us to provide a high quality service and distinctive products. We may use it:

  • For internal record keeping
  • To improve our products and services.
  • To periodically send promotional emails about new products, special offers or other information which we think you may find interesting.
  • To customise our website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized use, disclosure or access.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We only use this information for statistical analysis purposes and then the data is removed from the system.